Complaint Tickets Processing

Business Scenario for Customer Complaints

When Customers log complaints, they need to fill-in details along with the description of the complaint. This complaint will be picked up by the IT Manager and assigned to an operations staff. A service ticket will be generated and a staff will email the customer the Ticket number, status, and a link for more details.

The above process involves a few full-time staff performing rule-based tasks. Our Automation Solution improves efficiency and turn-around time.

Our Solution

Customer just needs to enter the customer ID and complaint message. The Robot then proceeds to fill-in all the relevant information into the database. The Bot will autogenerate the ticket or interact with an incident management system for the same. The Bot assigns the ticket to a staff and mails the customer.